Faqs - WordPress Brain

Frequently Asked Questions

Find out how we can help you and more about the services we offer...

Faqs: Wordpress Malware Removal Service

Technically, free applications lack the capabilities to remove malicious, complex malware. They also are not backed by the resources available to track and eradicate the latest malware threats. Malware is growing relentlessly more sophisticated. Free applications just can't keep up.

Depending on what plan you choose, we will fix your hacked WordPress website in 4 to 24 hours.

Yes, our Malware Removal services are 100% safe. We provide instructions on how to share your website credentials securely before going through this process.

Immediately after finding malware we will alert you through email at the email address registered with us during account creation. This will enable you to take necessary remedial measures to disinfect your site and prevent being blacklisted by the search engines.

We scan all the files in your website with our award winning scanning engines and the very latest database of known malware in order to identify even zero-hour threats.

Yes we most certainly can, however, Blacklist removal is included in Fix & Protect and ASAP Fix plans only.

Faqs: Wordpress Security Service

No. We will install the necessary plugins and tools and no downtime should be expected.

Yes, WordPress security service works for any WordPress website setup, including the WooCommerce shops.

Usually, WordPress Security Service is completed within 2 hours, however, in more complex cases it can take up to 48 hours.

If your website gets hacked again within 1 year of your purchase, we will fix and clean your website free of charge.

If an update to your WordPress website causes issues, we will roll back the update, fix them on our test servers and then make the change on your live website. In some cases, the WordPress plugin or theme might be unsupported by the developer, so we may not be able to provide a fix. In such cases we will suggest alternative solutions.

To start working on your website, we will need a WordPress administrator account, FTP, and/or your hosting account details.

Faqs: Wordpress Emergency Service

Sometimes when a website is broken or down, the website owner needs urgent help with their WordPress website. That's why we've come up with WordPress emergency service which covers the following tasks:

  • fixing a broken WordPress website
  • restoring access to the WordPress admin panel
  • virtually anything related to WordPress, we've got you covered

We fix 100% of websites! Either it is hacked or broken, we will fix and restore your WordPress website. Plus, we have 30 day guarantee that your website won't be hacked again!

Once you sign up for the WordPress emergency service plan that makes the most sense for you, you'll receive a welcome email with information on your plan and details about how to securely send us your login credentials. Once you send login information for your WordPress dashboard and hosting provider, we'll have your plan fully implemented in 24 hours.

Yes, we can clean your website ASAP. Please submit your ticket on our WordPress Support page.

For those, whos website security can't wait, we have three urgency levels:

  • less than 4 hours
  • 12 hours
  • 24 hours

So, if you want your website to be fixed today, please select less than 4 or 12 hours option!

Yes, we will do a professional set up of the iThemes Security plugin to ensure your website won't be hacked or compromised again!

Faqs: Wordpress Maintenance Service

This service includes everything related to website management. We take care of website hosting, website backups, website security, WordPress and plugin upgrades, and any content update on the website, like, updating logos, testimonials, content, images, videos, awards, blogs, FAQs, career opportunities, google codes, and adding portfolio, team members, legal pages, awards, & certifications.

Yes, absolutely. Just drop us an email and we will initiate the cancellation process. In case of month-to-month option, our billing stops from next month. In case of yearly option, you are not billed for the next year.

The number of change/update request you get is depends on the plan you have chosen. This does not include updates to WordPress / hosting / plugins, which we do monthly basis. Apart from the change/update requests, you get unlimited technical support.

Yes, we can clean your website ASAP. Please submit your ticket on our WordPress Support page.

If an update to your WordPress website causes issues, we will roll back the update, fix them on our test servers and then make the change on your live website. In some cases, the WordPress plugin or theme might be unsupported by the developer, so we may not be able to provide a fix. In such cases we will suggest alternative solutions.

No we do not support WordPress multi-site websites under these WordPress maintenance plans. However, you can sign up for WordPress Retainers from our agency

Faqs: Wordpress Speed Optimization Service

We measure performance with GTmetrix, Pingdom and Google PageSpeed Insights. If you don't see an improved performance scores - we will send you a full refund - no questions asked!

If your website visitors come from all corners of the world, then we recommend that you use a CDN to enhance the delivery of your site's assets. At Fixmysite.com, we use KeyCDN. However, for local businesses with audiences limited to one country, a CDN might not be necessary. In this case, a reliable hosting company and a well-optimized website should be more than enough.

We always do our best to respond to your questions ASAP. Sometimes when it's a peak day, our maximum response time can be longer than usual and it varies from the service you have chosen

When optimizing a WordPress website we work with WP Fastest Cache, WP Rocket (+ $49), TinyPNG, Smush it, P3 Profiler and various other plugins depending on your requirements.

This being said, the majority of the websites we manage load in under 2 seconds, which is the recommended loading time to hit according to Google.Every website is different, and depending on certain aspects of the website, it may be impossible to achieve loading time under 2 seconds! For example, if your website is on shared hosting (alongside 20,000 other websites) and has 20 Google Ads serving external content, chances are your website will be slow. But if you take our speed engineers' advice, ensure your website is on appropriate hosting and do a great job balancing marketing & growth needs with minimalist speed optimization techniques, achieving loading times under 2 seconds should be no problem.

We only provide speed optimization services for people who want to make their website faster and keep it that way over the long-term.One-time speed optimization may help your website load faster now, but as your site continues to change over the following weeks and months, the site will slow down again unless someone is continually optimizing the site for speed.We partner with folks to manage their website speed not just for today and tomorrow, but for the foreseeable future.

Faqs: Wordpress Migration Service

Yes, we do support WordPress multisite Migration. For estimation, please get in touch with us..

Yes, we do support WordPress multilanguage Migration. For estimation, please get in touch with us.

We will need access to your current website, via hosting dashboard, Cpanel, or FTP/SFTP.

Yes, current site design or functionality will remain the same, otherwise we let you know in advance during analysis phase

Your permalink structure will be preserved by customizing the permalinks on your new WordPress site.

Yes, if you choose the WooCommerce website plan, we will migrate your WooCommerce online shop with unlimited products, posts, and pages

Faqs: Wordpress Custom Development Service

Yes. Our coded WordPress themes perform flawlessly across devices, browsers, and operating systems.

Yes! We love it when our clients take control of their website and learn to manage it on their own. We’ll provide you with a set of comprehensive video tutorials to help you learn your way around, as well provide you with a training session to help get you on your way. (Note: We love to answer your questions!

Yes, we can install the theme on your server. We need either server/hosting details or FTP and phpMyAdmin access.

Yes and NO! Everything we do is 100% custom build including the administration area. As a professional web design and web development company we want to provide to our customers the best solution for them. Our custom CMS is better, far more secure, much easier to learn and more flexible than WordPress. However, some customers had used WordPress in the past and want to use it again. We will gladly build their site using WordPress this is not a problem at all to us. But you will be downgrading from a much better CMS platform

We can! We provide on-going support for many of our clients. Check out our WordPress Support Packages.

On average, we shoot for a six to eight week turnaround, but the pace of any project is set by each client. How much input you can provide during the initial stages, your availability with feedback, how soon the content is ready – all this affects the speed of completion. The functionality needs may also play a role – more complex sites will take more time to develop..

Faqs: WooCommerce Development Service

WooCommerce Development is an extension that helps to have a better functional eCommerce Website. WooCommerce significantly enhances the UX and UI (User-experience and User-interface) of a website and being a WordPress plug-in, WooCommerce is easy to use and simple to be worked upon.

WooCommerce is a customizable, open-source eCommerce platform built on WordPress

Fill out the form on our support page and we’ll get on a call with you. Let us know all your requirements along with the level of expertise and experience preferred. Wordpress Brain as a trustworthy WooCommerce Development & Maintenance Company will set you up with the best resources and help you get started.

Being a leading WooCommerce Development Company, we have a team of more than 80 WooCommerce experts to help you get the better idea of working with WooCommerce. So, no that won’t be a problem

Fee for WooCommerce store development will depend on your requirements. Let us know your needs, and we will get back to you with a fixed price quote and timeframe.

WooCommerce can handle a big site with lots of products and orders.

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